A $5M operation flying blind on customer data.
No loyalty program. No customer intelligence. Event bookings managed by hand on WhatsApp. Zero visibility into what customers wanted, bought, or churned over. 108 locations across Guatemala and the leadership team had no live data to run the business from.
They needed a complete operating system for their customer layer. In weeks, not quarters.
An entire agentic operation, built from scratch.
Ali on WhatsApp, branded as 'Gaucho', handling enrollment, loyalty, events
10 production n8n workflows live and running
PostgreSQL loyalty database with 7 reward tiers
Kommo CRM with 3 pipelines and 6 custom fields
KPI dashboards for Club Gauchitos and Gauchieventos
QR enrollment system deployed across locations