How it looks
Every regular, personally known.
01
Member view
Every guest, visit history, preferences, lifetime value — in one place
02
Moment engine
Birthdays, anniversaries, milestones — auto-flagged for staff to act on
03
Reward studio + Apple Wallet
Design rewards in your brand voice. Guests redeem from their phone — no card, no app to download
✦ Studio · operator
Where loyalty is built. Campaigns · rewards · segments.
Studio para diseñar campaigns, gestionar el catálogo de rewards, definir segments y tiers.
El producto detrás del card en el wallet del cliente.
✦ In their own words
Real operators. Real pain.
Before Golden, this is what hospitality sounded like. The exact problems the agent was built to eliminate.
Mr. Mendoza has eaten at our restaurant seventeen times this year. His birthday is next week. Our floor manager has no idea who he is.
— Esteban Núñez
Owner · Casual Dining Group
We launched a punch card program two years ago. The cards are sitting in wallets. Nobody remembers to bring them. Nobody remembers to stamp them.
— Lorena Hidalgo
CMO · Multi-location Café
Our top twenty percent of guests drive sixty percent of revenue. I cannot tell you their names without checking a screen.
— Daniel Acevedo
GM · Hotel Restaurant
We send the same generic ten percent off coupon every month. The regulars ignore it. The discount hunters use it. We attract the wrong people.
— Patricia Rosales
Marketing Director · Restaurant Chain
What it does, what it doesn't
Loyalty in your voice. Not theirs.
Golden does
- Lives in Apple Wallet — guests enroll once, never lose the card
- QR code at every table or counter for one-tap enrollment
- Points engine wired to your POS — every visit, every order tracked automatically
- Reward catalog designed in your brand voice — free items, discounts, exclusive access
- Recognizes regulars the moment they walk in or order
- Surfaces moments — birthdays, anniversaries, milestones — for staff to act on
- Sends rewards via WhatsApp, push, or in Wallet — no spammy email blasts
- Reports lifetime value, retention, and frequency by cohort and location
Golden is not
- Not a punch-card or paper coupon platform
- Not a separate app guests have to download — lives in Wallet they already use
- Not a generic email marketing tool
- Not deployed without a brand-voice and reward design session